Legal
Privacy Policy
MatchMetrix values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when using our platform.
Effective Date: June 2026
1. Introduction
MatchMetrix values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when using the MatchMetrix platform.
2. Information We Collect
Information You Provide
We may collect:
- Name
- Email address
- Account information
- Support enquiries
- Communication preferences
Automatically Collected Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Usage activity
- Website interactions
- Cookies and analytics data
3. How We Use Your Information
We use information to:
- Operate the platform
- Improve platform performance
- Personalise user experience
- Analyse usage trends
- Monitor platform security
- Communicate with users
- Provide customer support
- Send platform updates and marketing communications where permitted
4. Cookies and Tracking Technologies
MatchMetrix uses cookies and similar technologies to:
- Improve functionality
- Remember preferences
- Analyse traffic and usage
- Enhance platform performance
For more information, please review our Cookie Policy.
5. Third-Party Services
We may use trusted third-party services including:
- Analytics providers
- Hosting providers
- Authentication providers
- Infrastructure providers
These providers may process data on our behalf to support platform functionality.
6. Data Sharing
MatchMetrix does not sell personal information.
We may share information only:
- With trusted service providers
- To comply with legal obligations
- To protect platform security and rights
7. Data Security
We implement reasonable technical and organisational measures to protect user data.
However, no internet-based system can be guaranteed completely secure.
Users acknowledge that data transmission and storage involve inherent security risks.
8. User Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal data
- Correct inaccurate information
- Request deletion of data
- Withdraw consent
- Opt out of communications
To exercise these rights, contact us using the details below.
9. Data Retention
We retain personal data only for as long as necessary to:
- Operate the platform
- Meet legal obligations
- Resolve disputes
- Enforce agreements
Users may request account deletion where applicable.
10. Children's Privacy
MatchMetrix is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
11. International Data Transfers
As MatchMetrix may operate globally, user information may be processed or stored in different countries where service providers operate.
By using the platform, you consent to such transfers where permitted by law.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Continued use of MatchMetrix after updates constitutes acceptance of the revised policy.